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Q: What are the types of service encounter?
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What is service encounter?

Service encounter is AKA the Moment of truth. it is when the customer interacts with the service or product for the first time.It has 3 different P's than the product and they are:peopleprocessphysical evidenceService encounters are transactional interactions in which one person (e.g., a vendor, office clerk, travel agent) provides a service or good (e.g., a product, an appointment, airline tickets) to another person.A service encounter is a period of time during which customer interact directly with a service. It is also called as "Moment of Truth"


What service encounter?

Service encounter is AKA the Moment of truth. it is when the customer interacts with the service or product for the first time.It has 3 different P's than the product and they are:peopleprocessphysical evidenceService encounters are transactional interactions in which one person (e.g., a vendor, office clerk, travel agent) provides a service or good (e.g., a product, an appointment, airline tickets) to another person.A service encounter is a period of time during which customer interact directly with a service. It is also called as "Moment of Truth"


When recovering from a defective service encounter a botched task calls for an apology?

False


What is the 3 stage model of service consumption?

a framework depicting how customers move from the perpurchase stage (in which the recognize their needs, search for and evalute alternative solutions and make desicions) to a service encounter search ( in whicht they obtain service delivery) and thence a post encounter stage ( in which they evaluate service performance against expectations)


What is service process types?

3 types of Service Process: 1 Professional Service 2 Service shops 3 Mass services


What kinds of unwanted reactions might you encounter when trying to convince the business committee to accept your proposal for a new service?

Answering "What kinds of unwanted reactions might you encounter when trying to convince the business committee to accept your proposal for a new service?"


How many types service in hotel?

If you meant "How many types of service in a hotel?", it depends on the hotel.


What types of establishments do you service ?

All types of establishments.