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It depends on which level of Business you are looking at.

For example, in Management and Information Systems, knowledge is filtered information which has been gained/retained to answer specific "how" questions.

This information is taken from data which is a set of facts and figures.

The main criteria between knowledge and information I would believe is the answering of "how" questions as oppose to "who, where, what."

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Q: What criteria before information could be considered knowledge?
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