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What does a service marketer do if customer expectations are unrealistic?
Wiki User
∙ 12y ago
Customer want service to be delivered as promised.
•Honoring promises (Reliable service)
Remember, DO NOT PROMISE something you cannot deliver!
Wiki User
∙ 13y ago
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What is the connection between customer expectations and customer satisfaction in customer service?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
Why customer service should meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
What is the relevance of good customer service?
Good customer service leaves a lasting impression on the customer. If you exceed the expectations of the customer in regards to the service they receive this will impact how they view the store or company. As a customer service assistant, you are the front line of that store therefore you have to represent the image and brand of your company.
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
Who deliver customer service in your organization?
marketer
What is the connection between customer expectations and customer satisfaction in customer service?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
What is the definition of service quality?
Service quality is having vast meaning. And it is in the customer mind what he wants and it can be defined as expectations of customer towards the service or product.
What are the french expectations when it comes to customer service?
To tell them all to do it their selfs!!!!!!!!!!!!!!!
Why should customer service meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
Why customer service should meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
What is the relevance of good customer service?
Good customer service leaves a lasting impression on the customer. If you exceed the expectations of the customer in regards to the service they receive this will impact how they view the store or company. As a customer service assistant, you are the front line of that store therefore you have to represent the image and brand of your company.
How would you describe the gap theory?
The gap theory first determines the difference between the customer's service expectations and the customer's perception of the service actually received.
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
What is customer gap?
The Gap between Consumer Expectation and Management Perception. The knowledge gap is the difference between the customer's expectations of the service provided and the company's provision of the service.
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
What is the Difference between customer loyalty and service loyalty?
•difference between service and delight
