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Customer Relationship Management Systems (CRMS) software helps one use technology to manage interactions with customers by organizing, automating sales, marketing, technical support and customer service. Web based tools are provided to users including: cloud computing and software as a service (SAAS). Social media use is on the rise too with the evolution of Facebook, Twitter, GooglePlus and the like.

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Q: What does the Customer relationship Management Systems software provide for its users?
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