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Technical support staff work for the troubleshooting of the problems related to any technical fault and issues related to software and hardware. Installing and configuring computer systems, Diagnosing and solving hardware/software faults , Logging customer/employee queries, Analyzing call logs to spot trends and underlying issues are considered as the main duties of technical support staffs.
Wiki User
∙ 10y ago
Wiki User
∙ 13y agoDepends on the company. Most of the time is spent on the phone helping and answering customer questions. Part of the job might also be answering questions by email and fax.
Where I work, we have Tier 1, 2, and 3. I work in Tier 3. Tier 1 gets the majority of calls, in Tier 2 we get less calls but harder problems, and Tier 3 doesn't get any inbound calls, but they get the hardest problems.
A typical job is to support customers relating to the software and any hardware the company sells. Finding bugs, answering how to questions, figuring out what is causing a problem, upgrades, repair, the list goes on. The description will completely depend on the company and the position.
I would recommend researching some technical support jobs for a more thorough answer. I have done technical support off and on since 1998 and my job description was never the same.
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