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What effect would the implementation of total quality management have on the setting of standards?


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2008-11-13 15:11:10
2008-11-13 15:11:10

i dont know da


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They should not because the costs of setting standards is a one-off cost: there may be costs in maintaining those standards and in delivering services to those standards but that is not part of the cost of setting standards. On the other hand, the benefit of setting standard should be on-going - for ever - and so should outweigh the cost of setting them. However, that may not be true if services were delivered to a very high standard and setting the standard made no real difference to the delivery (all cost and no benefit), or worse, if the standards set were lower than the existing level (costs and negative benefits). Furthermore, suppose you sell goods and related after-sales services, but that these services are very rarely required. You may wish to spend a disproportionate amount on setting standards of services and treat the service element as a loss leader in order to be more competitive in selling your products.

The goal of the personnel responsible for setting standard costs is to provide realistic standards. Only standards perceived to be reasonable are likely to motivate workers to adhere to what is prescribed.

Because it involves many skills and considerations. These might include elements such as financial, people, vision, planning, scheduling, priority setting, tactics, process design and change implementation. Being very good in only one element (facet) would not guarantee success in overall management.

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