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The evidence Diane Coutu uses to support her claim that improvisation requires resilience is within the arena of personal capabilities or company rules, and the ability to solve problems without the usual or obvious tools is a great strength. The ability to improvise is the third building block of resilience, as Coutu points out based on testimonials by people who have gone through such experiences, and psychological research.

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Q: What evidence does Coutu use to support her claim that improvisation requires resilience?
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