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1. Assist guest to check-in to their rooms.
2. Assist guest to checkout.
3. Handle phone enquires.
4. Handle guest complaints.
5. Answering phone and transfer calls to in-house guests & hotel staff.
6. over the counter reservation for walk-in guests.
7. Handle correspondences through fax or emails.
8. direct guests to their correct destinations.
9. Greet people entering the organization.
10. General administration and clerical support.
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