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1. Assist guest to check-in to their rooms.

2. Assist guest to checkout.

3. Handle phone enquires.

4. Handle guest complaints.

5. Answering phone and transfer calls to in-house guests & hotel staff.

6. over the counter reservation for walk-in guests.

7. Handle correspondences through fax or emails.

8. direct guests to their correct destinations.

9. Greet people entering the organization.

10. General administration and clerical support.

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