What is ISO 9004 and details about ISO 9004?

Answer 1

ISO 9004 standards focus on guidelines like customer focus, defect prevention, cost control, process approach, documentation, purchasing, factual approach to decision-making, training and employee motivation. ISO 9004 is part of the ISO 9000 family of standards that outlines the aspects of quality management systems and defines its key terms. Since ISO 9001 covers the significance of having all staff committed, employees are required to be trained and understand how they practice ISO 9001 on a daily basis.