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What is Link:Q Direct Access?

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Anonymous

16y ago
Updated: 9/10/2019

It involves computer generated messaging without the intervention of a contact centre operator.

Direct Access requires the user to establish a dial-up or dedicated line connection to Link:Q. Customers can use one of a number of specialised software packages or the Link:Q Software Development Kit to generate remote escalations, remote rosters and messages through the network.

In addition to messages generated by a customer's staff member, Link:Q Direct Access is ideal for automated systems such as refrigeration, elevator, fire, and security alarms.

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Wiki User

16y ago

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