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Customer Focused Company:
Our leadership, organizational, and culture changes are all designed to make Sears Holdings more customer focused. Sears Holdings touches our customers in a variety of ways and through our various formats. Our goal is to make our products, brands, and services more responsive to the needs of our customers and to build a long term trusting relationship with our customers. Our leadership team has adopted the following vision statement:
"Sears Holdings is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships."
We understand that we have much work to do to achieve our goal, but we believe we have the assets, brands, associates, and heritage to make this a reality.
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∙ 14y ago
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