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What is a Chat software?

Updated: 11/9/2022
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7y ago

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Chat software is a tool which you can use to communicate with your website visitors in real time for effective customer service. It's usually used to improve customer service and increase sales.

Main functions of chat software:

1. Real-time communication: The visitors can chat with the agent just by clicking on the chat button.

2. Visitor navigation history tracking: You can clearly know how many visitors on your site, what pages they have viewed, and how long they have stayed on each page, etc. Then you can identify the potential customers.

3. Auto chat invitation: You can send chat invitations to the potential customers proactively.

4. Concurrent chats: Agents can handle two or even more chat dialogs simultaneously.

Few Sources:

  • AsisteClick.com
  • BoldChat
  • WebGreeter.com
  • WGlivechatSoftware.com
  • Live2Support.com
  • eassistancepro.com
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