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1) A problem

a. Problems are undesirable situations that prevent an organization from achieving its goals. Problems can be current or anticipated.

b. Example: users of an information system may be having trouble logging into a system or getting information in a timely manner because the system has reached its capacity. In response, the company could initiate a project to enhance the current system by adding more access lines or upgrading the hardware with a faster processor, more memory, or storage space.

2) An opportunity

a. Opportunities are chances to improve the organization.

b. Example: A company might believe it could enhance sales by selling products directly to customers over the internet. The company could initiate a project to provide direct sales of products through the website.

3) A directive

a. Directives are new requirements imposed by management, government, or some external influence.

b. Example: An important customer might require that all of its vendors use a certain form of electronic data interchange (EDI) in order to do business with them. Management would then initiate a project to implement this form of EDI to maintain business with that customer.

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Q: What is an opportunity problem and directive in system analysis?
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