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What is captive bpos?

Updated: 4/28/2022
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7y ago

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When a company establishes its own reputed BPO company for carrying out one or more of its process it is called a captive BPO. By establishing its own BPO the parent company reduces cost by saving on margins, is able to create a pool of expert people for performance of the task and reduces the risk of leakage of confidential information.

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