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A debit on sales, while crediting cash means a cash refund to a customer.

A sales transaction

For a service provider, the journal entry for a cash sales transaction has a debit on cash, and a credit on sales. Assuming a sales price of $100:

cash 100 (debit)

sales 100 (credit)

A refundIf for whatever reason the customer requests (and receives) a (partial) refund, sales is reduced. The journal entry of a $30 refund would be the reverse of the above:

sales 30 (debit)

cash 30 (credit)

Alternative journal entry

However, companies would normally like to keep track of the amount of refunds. Instead of using 'sales' with a refund, a different T-account is used:

sales allowances 30 (debit)

cash 30 (credit)

Sales allowances is a contra-T account to sales, and presented jointly in the income statement (sales minus sales allowances is net sales).

For a trading company, there can also be sales returns (physical return of the goods), or a T-account 'sales returns and allowances'

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Q: What is debit sales and credit cash in accounting?
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