the difference between the two is the zone of tolerance
Desired service is what the customer expects that they should receive. Adequate Service is just the minimum service that the customer expects to receive. Superior service goes over and beyond Desired or Adequate Service.
Desired service refers to the level of service that customers hope to receive, reflecting their expectations based on personal preferences, experiences, and brand reputation. Adequate service, on the other hand, is the minimum level of service that customers are willing to accept; it meets basic requirements but may not fulfill higher expectations. In essence, desired service is about aspirations and satisfaction, while adequate service is about meeting fundamental needs. The gap between these two can significantly impact customer satisfaction and loyalty.
It would be better to experience the difference and then appreciate the difference. Good service is adequate for its purpose, competent. Excellent service surpasses this, it reflects outstanding quality and superior merit
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The cable modem that you got from your service provider is adequate. You might get a little faster service with another modem but it will probably not make much of a difference.
Nothing is different