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What is the experience for a customer service agent on handling conflict situations and how did she manage the guest expectation?
experience on handling conflict situations? How did you manage the guest expectation?
What is the procedure of receive guest from airport to hotel?
procedure of receiving guests at the airport
Scope and delimitation on handling guest complaint in restaurant?
Handling a guest complaint in a restaurant requires the employee to be respectful, and take the complaint seriously. The employee has to do all possible to address the complaint effectively.
What are the standard operating procedure to be when handling equipment?
just touch it then =)
What is the correct procedure for handling quartz halogen lamps?
dno
What is the safety procedure for handling dry ice?
The safety procedure for handling dry ice involves wearing protective cloth or leather gloves and storing it in an insulated container. It's very cold: about -110 F.
What is Guest arrival procedure in hotels?
The guest arrival process includes checking the guest in and giving the guest their room keys. Guest arrival procedures may also include bringing up luggage for the guest..
What is the best procedure in unpacking and packing of guest luggage?
25
What is the best procedure in unpacking and packing the guest property when they check in or out?
kbueng
What is the meaning of guest handling in hotel?
You are working in the night shift, when three drunken men stumble into the hotel and ask for two rooms to stay. The doorman does his best not to allow them to enter the lobby. However, they create a lot of noise and disturbance and reach the lobby. You have only two rooms are available and the manager is busy with a VIP guest. a. What would you do in this current situation? Justify your answer
What is the best procedure in unpacking and packing the guest property when they check in or check out?
kbueng
What is cleaning procedure and frequency schedule for cleaning the guest room?
Once a month
