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When a company has a Tier hierarchy [ie. Tier 1, Tier 2, Tier3], a second level tier or "level 2 technician" would be responsible for specialization. For instance, if we were to compare and contrast your question to the responsibility of a Computer Technician the following scenario would be true: A primary response or first level technician would gather the information and try to solve the incident. If the incident cannot be solved because it requires a level 2 technician (ie. special network access), one would need to move the incident to a level 2 technician. In this case, the responsibility of the level 2 technician would be to complete the work assessed and assist the client or customer with the incident using their specialization.
Maintains DTS at the organizational level
Maintains DTS at the organizational level
The helpdesk is moving the problem to a higher level support staff.
Maintains DTS at the organizational level
ODTA maintains DTS at the Organizational level.
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I am a helpdesk technician in Auckland, NewZealand and i am on a starting rate of 32k USD per year before tax. with a pay review in 3 months. this is just one example. There could be a large difference in pay per job as the title "helpdesk technician" is quite vauge and a technician could get paid considerably more or less depending on his/her skill level. To find out more examples simply look at any job search website. A lot of them do have rough estimates on what they have to offer regarding pay.
The main responsibility of the OPSEC program is to bring all division level. This is to plan the elements.
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