What is role of house keeping department?

Answer 1

The house keeping department is very under-appreciated but very important. In fact, it plays a major role in the public's impression of a hotel. Housekeepers keep the hotel and its guest rooms clean; they change the bed linens, make the bed, and provide fresh towels. They clean the bathrooms, remove dishes and food that a guest may have left in the room, and generally make sure the hotel is pleasant, neat, and sanitary so that guests will feel comfortable. Housekeepers (sometimes called Maids, although there are some male housekeepers) work very hard and often do not receive a big salary, but without them, the hotel would not be successful.