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What is customer complaint?
A customer complaint is when a customer id dissatisfied with a product or service and will complain about it to management. Many people take advantage of this kind of situation so they can get something for free.
Why is customer service excellence is important to a customer?
Customer service excellence is important because it improves public persona and strengthens your brand. It is a good way to differentiate a product from the competition and can provide a competitive advantage, which allows businesses to charge a premium price. Good customer service entails listening to your customers and valuing their opinions.
How do you define customer service?
define what customer service define what customer service
What is an advantage of quality control?
An advantage of quality control is that each product or service is consistent and the customer or consumer can count on it as a company. In a company, a lot of money is spent ensuring quality control.
What are advantage and disadvantage of SLA?
SLA makes business and customer interrelationship.It makes the the customer clearly known about what they expect from a quality service and refund or payment in case service was not properly delivered. so sla makes a customer trained. for an example a service may be consisting of different services and each service has a different vendor. in that case if any service fails all other services may disturbs . So if customer has exact idea he will contact the exact fault service provider not all the service providers.
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
How financial implications can affect your organisations offer and customer service expectation?
Financial implications can significantly influence an organization's offerings and customer service expectations by constraining budgets and resources. Limited financial resources may lead to reduced product features or lower service quality, impacting customer satisfaction. Conversely, a strong financial position allows for enhanced offerings and superior customer service, which can improve customer loyalty and competitive advantage. Ultimately, balancing financial constraints with customer expectations is crucial for sustainable growth.
What are the Customer service functions?
What is the customer service function, service strategy and service philosophy.?
What are customer service functions?
What is the customer service function, service strategy and service philosophy.?
What is unconditional customer service?
What is unconditional customer service?
Amtrak Customer Service?
Amtrak Customer Service
How do I answer what is good customer service?
What is good customer service? This means that you are going to provide professional customer service directly with the customer and answer every question and concern the customer may have.
