A software solution simply defines a solution to a problem, excluding its delivery. It doesn't imply how the solution gets rendered to the user. On the other hand, a software service includes the solution and the delivery. Software service implies that the solution is always available on demand and its provisioning is controlled by the providing entity. So one can say that a service is a superset of a solution but not the opposite. A service implies a solution, but a solution doesn't necessarily imply service. Almost every product can be described as a solution, but this is not true for service. Service = Solution + On-Demand Delivery + Hosted by Provider For a solution to qualify as a service, it must meet the following two conditions: # It must be delivered on-demand # It must be hosted, managed and controlled by the provider Cable TV is an entertainment solution, however, because it meets the above two conditions of service, people call it Cable Service. VoIP is a communications solution, however, because it is delivered on demand (on-line) and hosted by the provider, then it is a Service.
Software solution: software made specifically for the given requirements which a client (company) may request a developer to program for them in order to provide all the required specs as to what they will need to software to contain, and do.
Software product: Software which is generally available on the public market such as Microsoft Office which does not change depending on the company. Software products are what you may find on the high street.
These are really just two different names for the same thing. If you want to draw a line, a "software product" may specifically refer to software which is sold.
A CRM solution is a software solution for Customer Relationship Management. CRM software manages interactions between a company and their current and potential clients, whether for technical support, sales, marketing or customer service.
There is a difference between patches and service packs. Service packs contain the complete part of the software being updated. Patches contain a small bit of information that will correct an error.
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serve and service
A business service provider offers services to a government or business entity. A landscape service or security guard service for an office building would be examples of a business service provider. An application service provider offers software solutions like credit card processing systems or human resource management software.
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