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Why does service management present more challenges than manufacturing?
1. Managerial challenges presented in services that don't surface in manufacturing are due to the fact that service environments lack the structure of manufacturing environments. A home without structure will constantly be subjected to obstacles. There is constant customer contact in servicing; manufacturing does not have distractions of direct customer contact, which allows them to concentrate on production. Service workers usually lack the skills and qualifications of manufacturing candidates which leads to high turnover rates in service organizations. Manufacturing jobs tend to go to high skilled workers and they remain seasoned in their positions and things run smoothly because people are accustomed to performing their roles efficiently.
How does a customer influence and Impact a organization?
The influence an individual customer has on an organisation depends on the size of the customer, the size of the organization and the ease with which the customer could replace the service or product the organization provides, among other things. Basically the organization has to provide a satisfactory service or product to its customers, or risk bankruptcy.
What are the differences between SLA and SLE in terms of service level agreements?
Service Level Agreement (SLA) and Service Level Expectation (SLE) are both agreements that outline the level of service expected between a service provider and a customer. The main difference is that SLA is a formal contract with specific metrics and consequences for not meeting them, while SLE is more of an informal understanding of what is expected without the same level of enforcement.
What are the three basic function in business organization?
product service knowledge
What is the difference between Service Level Expectations (SLE) and Service Level Agreements (SLA)?
Service Level Expectations (SLE) are the goals or targets set by a service provider for the level of service they aim to deliver, while Service Level Agreements (SLA) are formal contracts that outline the specific terms and conditions of the service to be provided, including the agreed-upon levels of performance and consequences for not meeting them.
What is difference between output and outcome in non government organization sectoe?
The difference between output and outcome is that , output is the product or service that comes out of a process and outcome is the net result of that output to the organization.
Difference between manufacturing cost and nonmanufacturing cost?
Manufacturing Cost: These are those costs which are directly involved in manufacturing of product or service. It includesDirect MaterialDirect LabourManufacturing OverheadsNon Manufacturing Cost: These are those costs which are not incurred for manufacturing of product. It includesSelling and marketing expencesAdministration expences
What are the 3 types of room service?
list & describe the 3 form of business? describe each of the 3 types (service, merchandising & manufacturing) of business operation? Explain the difference between manufacturing & merchandising?
What is the differnece between a service industry and manufacturing?
A service industry provides a service like lawn care, manufacturing is a factory producing goods.
What are the 3 types of services?
list & describe the 3 form of business? describe each of the 3 types (service, merchandising & manufacturing) of business operation? Explain the difference between manufacturing & merchandising?
What is the difference between customer delight and customer service?
•difference between service and delight
What is difference between desired service and adequate service?
the difference between the two is the zone of tolerance
What is the difference between service businesses and ohter kinds of businesses?
Service businesses such as plumbers, maids, limo drivers are paid for providing a service rather than being paid for manufacturing something or for selling items that are concrete and tangible.
What is the difference between a service organization and a merchandising organization?
A service organization provides intangible services, such as consulting or legal advice, while a merchandising organization sells tangible goods, like clothing or electronics. Service organizations focus on expertise and customer experience, while merchandising organizations focus on product selection and sales volume.
Why might a manufacturing organization use toll-free numbers?
A manufacturing organization might use toll-free numbers for sales and customer service to encourage customers and potential customers to contact them, knowing the call is free.
How would you define a standards gap?
Standards gap --The difference between the management's perception of consumer's expectation and the standards established by the organization for service delivery
What is the difference between service provider and network provider?
what is the difference between a file server and a internet service provider
