Assume it is something simple. EG: Is it plugged in?
ascertain the user's priorities
verify the complaint
Gathering symptoms
identify the problem
Ascertain the user's priorities
There are different methods for troubleshooting different components. The rule of thumb is if it does`nt work and it should, it`s bad. Troubleshooting by definition is the art of determining which component within a system should be working but is not, due to failure.
there are three types of troubleshooting in computer hardware troubleshooting software troubleshooting peripheral troubleshooting
A user is unable to send e-mail. While troubleshooting this problem, the network technician first verifies the physical connectivity of cables. Which troubleshooting approach is being followed? A: bottom-up
To start troubleshooting the first step is to convey the manual. The manual will have a chapter called troubleshooting and have a list of the most common problems that may occur with the phone.
b
take hard drive out
When engineers were building the first computer mouse, they did much troubleshooting to better the design. They tested the design for problems and durability.