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Job Description: Front office reception/Patient experience specialist Patient experience responsibilities · Ensure a positive experience at HFD by being helpful and upbeat · Greet and schedule patients on telephone and in person, take detailed phone messages · Walkout patients, verify procedures completed, collect payment, and submit insurance · Confirm next day's appointments and next week's recalls scheduled 6 month in advance · Ensure friendly interaction and communication between patients and coworkers Front office reception · Have patient complete paper work and enter all pertinent patient information into practice management software, acquire the necessary signatures · Verify insurance eligibility and frequencies per patient or family · Enter the breakdown of benefits per employer · Update EDT sign with patient birthdays and any other current events · Confirm next day's appointments and next week's recalls scheduled 6 month in advance · Get mail, enter and scan payments and referral documents · Make sure waiting room is neat and tidy · Keep reception area clean and dusted · Compile end of day packet with deposit information · Send out statements and recall postcards on the 1st of the month · Ensure MSDS and sterilization binders are up-to-date. Other duties · Carry out any specific task asked by the Dpctor quickly and efficiently · Assist fellow coworkers when called upon
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∙ 14y ago
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