What is the standard hotel personnel chain of command?

Answer 1

Well, most hotels are different but it usually works something like this: General Manager ---------------------- Assistant Manager or Rooms Divison Manager (or if there is no RDM, usually the head of another department, usually Front Office Manager will fill in for the General Managers Absence) ------------------------- Heads of Department... Housekeeping Supervisor, Food and Beverage Manager, Functions Coordinator, Front Office Manager, Maintenance Managers, etc ---------------------------- From there it splits off into different departments. On the next rung are: Duty Managers and Night Managers (Front Office), Restaurant Manager/s, Functions supervisors, Head Concierge (on the next rung up in some properties, depending how much emphasis that particular hotel places on their concierge department) and perhaps a few more ----------------------------- Food and Beverage Team Leaders, Head Receptionists (although in some properties these may be more like Duty Managers), Concierge Team Leaders,Housekeeping team leaders ----------------------------- Then we have the heart of the hotel, everyone else. Saying that, staff in Front Office who are technically on the same level as their restaurant or housekeeping counterparts, tend to give a lot of orders, simply because they are in the part of the hotel that looks after the guest the most (though some would beg to disagree) Hope this helps. In the hotel I currently work at I am the Night Manager, and I answer only to the Rooms Division Manager and then ultimately the General Manager, and I am responsible for receptionists and concierges. Because I am the most senior staff member on when there is noone else around, however, I am often in a position to make decisions for the restaurant staff before their manager arrives, even though it's not my department. Hope this helps.