Predictive dialers can be purchased as part of a comprehensive call center software package or as a standalone product. Sold separately, on-premise predictive dialers begin at around $5,000 for a system that accommodates just a handful of agents and run upwards of $300,000 for large call center systems
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Connect First out of Florida is one of the best dialer systems on the market today. It allows for on demand services from anywhere with an internet connection. Other on demand services such as Promero work some of the times, but their reliability is questionable as constant updates to their system require continuous installation of new patches and programs to make it work.
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Dialers are a tool that is separated into categories depending on function. A predictive dialer is a tool used to minimize downtime while maximizing lead generation. A smart dialer is a new application that allows for a phone to present contacts quickly that are used the most, for instance the most used 12 on a smartphone in order to minimize time searching. A third type of dialer is one that automatically changes carriers, access codes, and prefixes based on the time of day to obtain the best rates, without the need for any user interaction.
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