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Start with 888-578-6465. Humana is a huge company with many insurance agents/brokers writing for it. Explain the nature of your question, where you live, and have your policy or contract number available. They can direct you to the proper department. Alternatively, call the agent or broker that sold the contract to you, explain the issue and ask that he/she intervene for you. The agent/broker will likely deal with Humana daily and will have direct contact information so you do not have to endure switchboards.
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