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A call centre is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.
What else can I help you with?
Do you have any idea about call centers?
Call centers jobs can be found in local newspapers and online. A call center job will usually be in 8 hour shifts and a person will be sitting for the entire time using a computer.
Why are the call centers started?
Call centers are stared in a lot of developing companies due to small pay there. Most of the big companies in the world have moved their customer service to such call centers. So regardless of what part of the world you are in, when you call to get help with your computer or tv, your calls are answered from such call centers.
Which companies offer services for call centers?
There are quite a few companies that offer services for call centers. One place is Verizon Wireless as they hire call centers to have work done for them.
Where are most of the telemarketing call centers located?
Most telemarketing call centers are located outside the U.S because of outsourcing being cheaper for business. One Country widely known for call centers is India.
How many call centers are there?
105
What's in India?
Call Centers !!
Do call centers need licenses to do outbound calls?
Call centers do not need licenses to do outbound calls. They do need to follow laws for do not call logs and not call people who have requested not to be solicited.
How many people are employed in Indian call centers?
It is estimated that over 2.5 million people are employed in Indian call centers.
What are the benefits of outsourcing customer service to call centers?
There are many benefits of outsourcing customer service to call centers. Examples of the benefits of outsourcing customer service to call centers includes saving money and benefiting bilingual consumers.
Do call centers pay reasonable wages?
Wages available at call centers is dependent on the specific call center as well as the employees specific job. A call center manager or supervisor will make more than a representative. Some call centers pay their managers and supervisors over 40,000.
who has the best customer service call center ?
There are several major companies with great call centers. Banks and Cable companies have great customer service call centers.
Why are advanced call centers needed?
Advanced call centers are needed to handle high volumes of calls. These centers usually handle customer service and technical support needs of large companies.
