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There is no magic list of key performance indicators (KPIs) for logistics. However, common ones might include:

  • order lead time
  • on-time dispatch
  • on-time delivery
  • order accuracy
  • % orders shipped complete
  • inventory available
  • willingness to provide on-hand inventory status
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Q: What key performance indicators would you use to measure your logistics providers?
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Critical Success Factors are what the company has to be good at in order to meet its objectives i.e. "provide excellent customer service"Key Performance Indicators are what the company is going to measure in order to ascertain how it is performing against its critical success factors i.e. "customer satisfaction"Performance Targets are the specific values that the business wants to achieve, that will indicate that it is meeting its critical success factors i.e. "90% of customers rate service 'excellent' or 'good'"Therefore, key performance indicators measure to what extent a company is executing on its critical success factors.


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Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization. A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall company KPIs, percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be number of clients assisted during the year.


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Critical Success Factors are what the company has to be good at in order to meet its objectives i.e. "provide excellent customer service"Key Performance Indicators are what the company is going to measure in order to ascertain how it is performing against its critical success factors i.e. "customer satisfaction"Performance Targets are the specific values that the business wants to achieve, that will indicate that it is meeting its critical success factors i.e. "90% of customers rate service 'excellent' or 'good'"Therefore, key performance indicators measure to what extent a company is executing on its critical success factors.


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