Qualified technicians will have studied the subject to obtain a recognised certification / award either from a vocational provider or college/university.
Give the customer an estimated time for repair based on the technicians assessment.
Common sense and a mind that can thing logically have proved useful to more than just repair technicians
PC Service Technician. pg. 1190, CompTIA A+ Guide to Managing & Maintaining Your PC
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Making assumptions about a technician's knowledge based on their appearance or demeanor, using technical jargon without explaining it, and showing impatience or frustration when asking for help can reinforce stereotypes about PC technicians being socially awkward, arrogant, or unhelpful.
CompTIA - Computer Technology Industry Association
CompTIA = Computer Technology Industry Association
CompTIA - Computer Technology Industry Association
Doctor PC in Canada Information Technology services and computer repair. They can repair PC's and server's that have crashed as well as software and hardware problems.