What problems and issues does eBay's top management need to address?

Answer 1

EBay's feedback rule that sellers cannot leave negative feedback is really hurting seller reputations due to retaliatory negative feedback left by buyers who make purchases without reading the entire listings. I recently had my own 100% positive feedback score ruined when a buyer purchased one of my listed Bibles which clearly stated the exact dimensions of The Bible and even included free name engraving on the cover and free shipping. The buyer did not read the listing, then after receiving the Bible (engraved with her name) asked to return it because it was "smaller than she thought it was going to be." I explained to her that the listing clearly stated the exact dimensions, and that it was nonreturnable due to the fact that it had been engraved with her name, but she retaliated with negative feedback and said I had "ripped her off". How did I "rip her off" when it was her mistake? Had she actually READ the entire listing, she would have seen the exact dimensions of the Bible and the no return unless defective policy. Even after numerous letters to EBay, they refused to remove the retaliatory feedback even though it would be obvious to a twelve-year-old that it was retaliatory in nature. I have been in business for 30 years, and will not allow my reputation to be trashed like that in public. I will be removing my store from EBay soon AND closing my account with PayPal (owned by EBay) unless they; number one, remove the retaliatory negative feedback, and number two, change this ridiculous policy of allowing dishonest buyers to trash a seller's reputation without fear of receiving negative feedback themselves.

Answer 2

Common problems using the website eBay to sell and buy items are the item being not like the description, the buyer not paying for the item, the seller not sending the item which includes the item getting lost on the way too.