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You have several options to consider, assuming you wish to take action.

1. You can speak with the person who committed the unethical practice with the objective of helping them prevent a recurrence.

2. You can speak with the owner of the business about the unethical practice, with the same objective as #1 above.

3. You can write a letter of complaint to the local office of the small business association and/or other local governmental agencies.

4. If the small business is part of a larger franchise, you can write a letter of complaint to the headquarters (customer relations department) of the franchise.

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Q: What should a customer do when they encounter an unethical business practice at a small business?
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