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Contact centres (or call centres) use software that allows them to manage the influx of telephone calls they receive as well as programs to record customer details and issues. Some of the most common programs include Lotus Notes, SAP, Call Scan and Promero.

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12y ago

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Where can one find Contact Center Recording Software?

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What software can be used to monitor call center performance?

There are many types of software that can be used to monitor for call center performance but Critical control point (CCP) giving extra future like effective call center scheduling, agent monitoring, call recording and Performance Management for your contact center.


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A recommendable contact database management software would be Insightly. This contact database management software is the most used and trusted software.


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Contact Management software used for helping to keep your contacts organized and easy to get to. This program will make finding the contact you need much easier.


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