Tell me what you would do to go beyond expected customer service standards in you store?

Answer 1

An easy way to do this is by under-promising and over-delivering. For example: if a customer orders a pair of glasses from your shop, you tell them that they will ready for collection in ten days when you know it will only take six. When the customer collects their glasses six days later they will be thrilled and are likely to tell others what excellent service they recieved. Another benefit to this is that you are allowing time for unexpected delays. Of course you really need to establish customer expectations for your particular business, you can't exceed them if you don't know what they are.

Answer 2

You could say you have exceeded their expectations when your product/service is better, i.e., cheaper, more robust, more useful or better looking, etc. than their expectation.

In the realm of service as opposed to product, you can exceed client expectations of timeliness in answering phones quickly, finding answers to questions without delay, correcting problems in time, or fulfilling requests in expected timeframes. Other areas of service for exceeding expectations are courtesy; fair problem resolution; follow up; completeness; friendliness; communication skills; knowledge of subject; referrals to other appropriate people when needed; etc.

You are more likely to exceed expectations and have it realized by the client when you appropriately set their expectations up front by explaining what you reasonably can do, and then trying to improve upon that to their delight. And it is also a good idea to ask if their needs are satisfied before you close the contact, job order, or purchase order. In that case you will know when the expectations are exceeded by their feedback.

Answer 3

You would need to talk about how expectations are discussed daily among the team. Challenges and successes are shared in meetings. There should be procedures to handle problems and improve in service.

Answer 4

Yes I most certainly can. I can also provide written testimonials from past and present customers in regard to the fact, upon request.

Answer 5

A person can coach their team to reaching goals by offering incentives. Incentives may include a raise, party, or a gift.

Answer 6

Make sure your answer shows that you go above and beyond customer expectations. Do not give an example of a routine customer service interaction. Highlight your strengths and expertise.

Answer 7

Tell me what you would do to go beyond expected cutomer service standars in your store

Answer 8

tell me what you would do to go beyond expected coustomer service standerds in your store

Answer 9

Exceed your customer's expectations by pushing the limits of available company resources, within their guidelines. And smile consistently.