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Why customer service should meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
Why should customer service meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
Why you have to meet or exceed customer expectation?
It means that when you are doing something for a customer, a customer only expects so much out of the employee, but you exceed there expectations. Usually you can exceed an customers expectations in a positive way, but there is also times when you exceed customers expectations in a bad way. By treating the customers in a disrespectful way. A customer doesn't expect that, they expect you to treat them good. When you do something nice for a customer: like help them out to the car your exceed their expectations. They aren't expecting that, they're expecting you to just do your job description as given. To meet the expectations your not going lower than what they expect, but no higher.
What is the Second law of service?
The Second Law of Service states that the primary responsibility of the service provider is to meet or exceed customer expectations consistently. It involves delivering high-quality service and creating positive customer experiences through effective communication, empathy, and responsiveness.
What is the problem statement of service quality?
The problem statement of service quality focuses on ensuring that services meet or exceed customer expectations in terms of reliability, responsiveness, assurance, empathy, and tangibles. The goal is to enhance customer satisfaction, loyalty, and trust in the service provider.
What is tata motors's Quality?
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
What is tata motors's Quality policy?
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
What are the and resource implications of an extension of the service offer to meet or exceed your customers expectations?
Extending the service offer to meet or exceed customer expectations can lead to increased resource demands, including additional staffing, training, and technology investments. It may require reallocating budgetary resources to enhance service quality, leading to potential short-term financial strain. However, the long-term benefits can include higher customer satisfaction, loyalty, and retention, which can ultimately drive revenue growth and reduce churn. Balancing these implications is crucial for sustainable business success.
How do you anticipate customers needs and expectations when delivering service?
To anticipate customer needs and expectations, it's crucial to actively listen to feedback and analyze customer behavior and preferences. Regularly engaging with customers through surveys, social media, and direct communication can provide insights into their desires. Additionally, staying informed about industry trends and competitors allows for proactive adjustments in service delivery. By fostering a culture of empathy and adaptation, organizations can better meet and exceed customer expectations.
Did you fulfilled your expectations?
Yes, I strive to meet and exceed expectations in every task I undertake.
Why would a service marketer need to understand both types of service expectations?
A service marketer needs to understand both types of service expectations—normative and experiential—to effectively align their offerings with customer needs and preferences. Normative expectations reflect what customers believe they should receive based on industry standards, while experiential expectations are shaped by personal experiences and interactions. By recognizing these distinctions, marketers can tailor their services to meet or exceed these expectations, ultimately enhancing customer satisfaction and loyalty. This understanding also helps in crafting targeted marketing strategies that resonate with the audience's perceptions and desires.
How do you answer Why are you interested in this particular role?
because I already know how to do this job very well......I have been in a customer service for almost 4 years now....so im already confident to myself I can meet your expectations or I may say i might exceed it..
