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Why customer service should meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
Why should customer service meet or exceed customer expectations?
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
Why you have to meet or exceed customer expectation?
It means that when you are doing something for a customer, a customer only expects so much out of the employee, but you exceed there expectations. Usually you can exceed an customers expectations in a positive way, but there is also times when you exceed customers expectations in a bad way. By treating the customers in a disrespectful way. A customer doesn't expect that, they expect you to treat them good. When you do something nice for a customer: like help them out to the car your exceed their expectations. They aren't expecting that, they're expecting you to just do your job description as given. To meet the expectations your not going lower than what they expect, but no higher.
What is the Second law of service?
The Second Law of Service states that the primary responsibility of the service provider is to meet or exceed customer expectations consistently. It involves delivering high-quality service and creating positive customer experiences through effective communication, empathy, and responsiveness.
What is the problem statement of service quality?
The problem statement of service quality focuses on ensuring that services meet or exceed customer expectations in terms of reliability, responsiveness, assurance, empathy, and tangibles. The goal is to enhance customer satisfaction, loyalty, and trust in the service provider.
What is tata motors's Quality?
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
What is tata motors's Quality policy?
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
What are the and resource implications of an extension of the service offer to meet or exceed your customers expectations?
Extending the service offer to meet or exceed customer expectations can lead to increased resource demands, including additional staffing, training, and technology investments. It may require reallocating budgetary resources to enhance service quality, leading to potential short-term financial strain. However, the long-term benefits can include higher customer satisfaction, loyalty, and retention, which can ultimately drive revenue growth and reduce churn. Balancing these implications is crucial for sustainable business success.
Did you fulfilled your expectations?
Yes, I strive to meet and exceed expectations in every task I undertake.
How do you answer Why are you interested in this particular role?
because I already know how to do this job very well......I have been in a customer service for almost 4 years now....so im already confident to myself I can meet your expectations or I may say i might exceed it..
What are the principles of slant 6?
The principles of slant 6 are to ensure that the Toyota engine receive enough power to ensure an enjoyable and pleasant experience for the Toyota customer. It was designed to meet and exceed customer expectations.
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
