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What steps do you take to manage poor performing staff?

Updated: 8/19/2019
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12y ago

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There are no "steps" other than to identify the problem, and engage a solution. Poor performance is typically the result of poor training, poor supervision, or poor attitude.

Let me start with attitude: Attitude is a direct reflection of environment. What that means is "Garbage in, garbage out." People generally reflect how they are treated. If they are treated poorly, they will perform poorly. Reflect on how you interact with your employees, and see what you can do to change that. Remember that they are people, not equipment. If you treat them with respect, they will go to war for you.

Poor supervision: It is human nature to get over when you can. Keeping the point I made regarding attitude and how people are treated in mind, when you find that your employees are goofing off, usually it is enough to let them be aware of your presence. Some managers try to do this with cameras and video surveillance. Surveillance creates more problems than it prevents. It sets up resentment in your employees. It communicates a lack of trust. It is often interpreted as demeaning. If you must put up surveillance, never use it to needle your employees, and stress that it is there to support them. Of course if you blatantly point it at the cash register, what you say and what you do will be apparently at odds (besides, there are easier ways to prove someone is dipping the till). Plain and simple, work along side of them, do what they do, and show them that you are not afraid to get in the trenches. They will work harder for you, and you will appreciate them more.

Poor training: Too many organizations believe they have a handle on training, but their training program typically consists of, "Here's the machine where you will work. Here is the button you will push. Keep stuff moving. See you at lunch." The thing is that there is a completely unique career path totally devoted to training people how to train others; it's called teacher education. Find an out of work or retired teacher, and consult him on how to train your staff and employees. The money you invest in bringing everyone up to speed will be the best investment you ever make.

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