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Step 1: Receive non-working machine from customer. Step 2: Charge customer a diagnostic fee. Step 3: Examine machine to determine why it doesn't work. Step 4: Go out and buy parts to fix the machine, if parts are called for. Step 5: Repair the machine. Step 6: Call the customer and have her pick the machine up. Step 7: Collect the repair fees from the customer and deliver the machine to her. I can't be more specific than that because it depends on what the machine is and why it's not working. The steps to cure "dryer won't heat up" are radically different from "bulldozer will not start."

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15y ago

What else can I help you with?