What the problem for case study sleepless nights at holiday inn?

Answer 1

. For the following case entitled "sleepless nights at Holiday Inn" (published in Business week), please do;

a) Identify the problem

b) Develop a conceptual model

c) Develop at least four hypotheses

Answer:

a) There is an agency problem between manager hotel and the share holder about increasing the revenue.

b) A conceptual model

c) Develop at least four hypotheses

1. If the type of hotel could be differentiate well, the customer will satisfied and that can enhance the income.

2. With repair and maintain buildings properly it will satisfy the customer

3. With improved quality of customer service then customer satisfaction will be achieved.

4. With increased customer satisfaction will also increase the revenue.

akhirnya tugas pertama ini selesai dengan sumbangan cairan otak dari nadia, fani, koji san dan juki. Siap diprint besok pagi kawan.. Takada san masih nyelesein resume dari tugas Pak Naya tentang Industrial revolution, he..he..gambatte takada san!!!

baru kali ini merasa benar-benar kuliah…he..he..

masih harus terus berjuang dan teuteup semangat yaaaa…

Selasih cafe, dilanjut Pot'Luck library cafe..1 Sept'10