What to do with customers who hung up?

Answer 1

This is an opportunity to learn. Always ask yourself: Could it have gone differently?

You should NEVER say anything that will cause a customer to hang up in anger.

The only reason why a customer should hang up in anger is if they want something but you keep explaining politely that your company is unable to provide what they want.

That way, if a customer does hang up in anger, you can be confident that you did your best and the customer would have hung up on anyone in your company, even the President.

You don't ever want to call them back, so you don't ever want to be in the situation where you wonder if you should call back.