answersLogoWhite

0


Want this question answered?

Be notified when an answer is posted

Add your answer:

Earn +20 pts
Q: What types of complaints might an organisation encounter and how might they manage those complaints?
Write your answer...
Submit
Still have questions?
magnify glass
imp
Related questions

Different kinds of customer complaints?

In a dining establishment there are a variety of different kinds of customer complaints that you might encounter. One might be about the quality of the food. You might also get complaints about the service, or professionalism of the staff. A complaint about cleanliness is also something that one in this type of business might get.


What might you encounter in a construction zone giving instructions?

What might you encounter in a construction zone giving instructions?


Why might an organisation collect and record about customer complaints?

Possibly the most important feedback comes from complaints, warranties, return and repairs. Keep accurate records of warranty claims, repairs and return. You need to know how many, when and why. Use those records to assess performance.Analysis of customer feedback in the form of complaints or problems can be analysed to show any trends or particular areas of concern. For example, your records might show that one particular product is return by, or causes concern to, a large number of customers. You would, therefore, investigate further to determine the real cause of the problem. As a result, the manufacturingprocess might need to be re-designed, quality monitoring methods might require changes or the product might be withdrawn and replaced by a higher quality product.Thus all information gathered about customer complaints contributes to the organisation's continuous improvement processes.To contribute effectively to continuous improvement processes, customer feedback must be communicated to employees. This includes information about complaints and information about successes. Positive feedback can be used to provide examples and develops strategies for future actions. If employees do not receive information relating to customer service and product qualitythey will not know how well they are doing or where they need to improve. Without customer feedback, you and your organisation are working blindly.


What are complaints that someone might have about a pizza delivery?

its cold


Why might an organisation collect and records information about customer complaints?

Possibly the most important feedback comes from complaints, warranties, return and repairs. Keep accurate records of warranty claims, repairs and return. You need to know how many, when and why. Use those records to assess performance.Analysis of customer feedback in the form of complaints or problems can be analysed to show any trends or particular areas of concern. For example, your records might show that one particular product is return by, or causes concern to, a large number of customers. You would, therefore, investigate further to determine the real cause of the problem. As a result, the manufacturingprocess might need to be re-designed, quality monitoring methods might require changes or the product might be withdrawn and replaced by a higher quality product.Thus all information gathered about customer complaints contributes to the organisation's continuous improvement processes.To contribute effectively to continuous improvement processes, customer feedback must be communicated to employees. This includes information about complaints and information about successes. Positive feedback can be used to provide examples and develops strategies for future actions. If employees do not receive information relating to customer service and product qualitythey will not know how well they are doing or where they need to improve. Without customer feedback, you and your organisation are working blindly.


How do you manage an errand business?

They might be no way to manage something


What sounds might you encounter in Norway?

hello


What difficulties might pilgrims encounter?

dk


What is difference between bpo and call center?

A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity. A call center performs that part of a client's business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a telephone.


What problems might scientists encounter when classifying new species?

why


What types of natural hazards might you encounter if you visited India?

MonsoonsSunamis


What are some promblems that people might encounter that live in the taiga?

nothin