0
What will you to do if the guest complains that he lost his wallet in the room and he is accusing the room boy for getting it?
Wiki User
∙ 7y ago
Help him to search for the wallet. It is the guest's responsibility to look after his own property. Unless a thief has entered the room and stolen it, it is just as if the guest has lost his wallet outside the hotel premises in the street. He would need to prove that someone else has stolen his wallet. After all he could have lost his wallet last night in a bar, and is trying to put the blame on some one else - proof is needed.
Wiki User
∙ 7y ago
Add your answer:
Earn +20 pts
What will you to do if the guest complains that he lost his wallet in the room?
Help him to search for the wallet. It is the guest's responsibility to look after his own property. Unless a thief has entered the room and stolen it, it is just as if the guest has lost his wallet outside the hotel premises in the street.
What to say if the guest complains that he lost his wallet in the room?
Help him to search for the wallet. It is the guest's responsibility to look after his own property. Unless a thief has entered the room and stolen it, it is just as if the guest has lost his wallet outside the hotel premises in the street.
What will you say if the guest complains that he lost his wallet in the room and he is accusing the room boy for getting it?
Normally hotels have policy's about not beeing responsable for loss of personal property inside the rooms, they even offer a safe, that is made essentially to avoid things like that. If the guest has proof of the matter, the manager has the responsability to confront the room boy and eventually if necessary police may need to be called.
How do you handle guest's complaints in housekeeping?
To handle guest complains in hotels, one should observe that to which department the complains are reffering. In hotels the nature of complains vary every time. That is why Guest Relation Department analyse the complains and then send it to the HOD of the concerned department. The HOD tries to settle the issue anyway he deems fit. But the Guest Relation Officer does the follow up regularly and makes the issue settled.
Guest complains that he lost his wallet in the room and he is accusingthe room boy for getting it what to do?
Invite him or her to take a look. If they get ornery, offer to call the police. Then call Airbnb. A reasonable guest would have travel insurance. The overwhelming majority of guests are honest. But there are scams out there. Always protect yourself. Ensure that there are locks or keypads on all units. If you need to go in to a unit, get confirmation from a guest in advance. If a service is coming in, clear it with the guest. The only exception is an emergency, and I can go years without having one.
How do you handle if a guest complains for delayed service?
you dont get a good tip!
Guest complains about leaking faucet in her room?
To solve the problem you'd need to call plumber.
What will you do if the checked guest came back and claim that he left his wallet but you did not find anything?
Tell the guest to go and that you did not find anything!
Can a tenants guest be removed for trespassing if co-tenant complains?
no. if the visitor is breaking a law, call the police.
What will wyou do if the you were cleaning a check out room the guest came back and claimed that he left his wallet on the bed?
refer the guest to management and let them deal with it.
What is your least favorite job duty?
handle guest and resolve guest complains,i love sport very well mostly soccer i want to be part of selling sport facilities
How do you invite guest for dinner without paying bill?
You act like you are going to pay the bill but at the end and the check is at the table yousay you forget your wallet(best if you actullay forget it or leave it in your car)
