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Your credit card company doesn't have to honor your report, according to federal law, but they must work to resolve the dispute. If you feel that the merchant is in violation due to non-delivery, and your credit card company has not properly addressed the situation, you might try going to the FTC and filing a complaint at https://www.ftccomplaintassistant.gov/

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Q: When can you stop a purchase amount if the service was not delivered. Can I sue the credit card company for not honoring my report, and getting my money back ?
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