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When does a transfer occur?

Updated: 9/24/2023
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Wiki User

10y ago

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A cold transfer occurs on a phone with an operator when they cannot complete your request. They then hand you off to another operator, except they do not inform them of your issue, which means that you have to re-explain everything to the new operator.

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Loma Schowalter

Lvl 13
2y ago
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Q: When does a transfer occur?
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