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What are the metrics that can be used to measure the efficiency or effectiveness of Incident Management?
The following metrics can be used to measure the efficiency/effectiveness of Incident Management: • The percentage of Incidents resolved within SLA • The average cost of an Incident • The average cost of a Major Incident • The percentage of Incidents that are Major
Which of the following is NOT one of the phases of incident management phases of incident management?
clarifaction
The definition of major incident?
the definition of a major incident is something that impacts a large sum of people and requires many public services
What was the China incident?
The China Incident was basically the beginning of the second war between China and Japan in 1937. This incident was the bombing of a major bridge in China.
When was the last time there was a major incident at the Richmond airport in Virginia?
Richmond airport in Virgina had a lot of major incident in the past. The airport in Virgina has not a lot of majoir incident at the Richmond airport. This airport has been around for a very long time.
Before leaving an incident assignment you should do all what except for?
Before leaving an incident assignment you should do all of the following expect for :
Attacked China in 1937?
Japan , following the Mukden Incident .
NIMS indicates that during a major incident the functional area responsible for tactical operations at the incident site is?
the Operations Section
What is one major incident of the Holocaust?
The most dramatic incident that stands out is the Warsaw Ghetto Uprising of April-May 1943.
What are ITIL incident categories?
An Incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. Failure of a Configuration Item that has not yet impacted service is also an Incident. Incidents are classified as Regular and Major Incidents. Different organizations will have different definitions for what constitutes a Major Incident. For some organizations, the trigger for 'calling' a Major Incident is when a certain number of users have been impacted. For other organizations, the trigger may be the actual or potential financial loss from the loss of service. If the actual or potential financial loss is over a certain amount, the Incident becomes Major. For some business areas in some industries, there may be risk of injury or loss of life if particular services are not available. Again, this may be the trigger for the Incident becoming Major. Reputational damage to the organization can be another trigger.
What are All of the following are procedures for activating the Hospital Incident Command System (HICS)?
mot
What is conducted immediately following the initial assesment fo a emergency response?
Incident briefing
