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What is a service level agreement used for?
A service level agreement is part of a formal contract which defines the particular service involved. It is mostly used in the technology sector with internet service providers and the like.
What does Acronym SLA stand for?
Service-level-agreement
What is full form of SLA?
Service level agreement
Which resource can be used to indicate a breach to a service level target?
Service Level Agreement Monitoring (SLAM) Chart
What are Service Level Agreements?
ITIL defines a Service Level Agreement (SLA) as an agreement between an IT service provider and a customer. The SLA describes the IT service, records service level targets, and specifies the responsibilities for the IT service provider and the customer. A single SLA may cover multiple IT services or multiple customers.
What is involved in making a service level agreement?
A service level agreement is simply a contract that defines a service. This is frequently used between companies and service providers such as call center providers. They involve deciding what services will be provided, what the responsibilities of the service provider are, and what types of warranties or guarantees will be given.
What is a Service level agreement?
In the context of a call center, service level is the percentage of incoming calls that are answered live in an specified amount of time.
What do you understand by service level agreement SLAs?
A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example, internet service providers will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); various data rates; throughput; jitter; or similar measurable details.
What is SLA?
A SLA is a service-level agreement. It is often used to refer to the delivery time or when the service will take place.
What outlines the responsibilities between internal functional areas with respect to assisting in providing an IT Service to the customer?
Service Level Agreement
What is the name of the contract between a customer and an ISP that specifies the requirements for uptime and service response time?
A service-level agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider.
What does the acronym SLA engine stand for?
Service Level Agreement, a common acronym in the computer world
