The basic responsibilities of each personnel in a front office department is to answer telephones, inquiries, greet customers or clients, schedule meetings, administrative duties and make sure the office runs smoothly.
general manager
front office staffs and responsibilities
hirarchy of front office staff
watchmen
randi
Concierge
List the different categories of staff involved in the reception section of the front
The job description of front office staff is similar in most organizations. Some of the key duties include receiving and directing visitors, handling phone calls, receiving and sending out mails and other administrative tasks.
Magic
Front Office Staff in a Hotel organization will include Individuals who handle various responsibilities directly involved with Guests Include: and will vary depending upon the size of the hotel. 1. Guest Check in/ Check Out 2. Information and or Concierge 3. Sales The Staff will normally include 1. a front office manager or front desk manager and or a supervisor and a Assistant Hotel Manager.
Moving from Front Office to Back OfficeUse technology to replace front office activitiesCreates cost savings and economies of scale.Less staff hours in user contact.Possible perception of loss of quality.Moving from Back Office to Front OfficeIncreases task dependencyIncreases customer involvement and staff contact hoursFor example, increased end user computing. Putting programmers in user departments
The front office reservation staff is responsible for guest inquiries and requests for reservation or accommodation. The front office reservation department also interacts with guest upon arrival and handling check-in.
The front office in a hotel should ensure that the housekeeping department is doing their job everyday. This will keep guests happy, and will keep them from complaining to the front office staff.