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What else can I help you with?
Why call center agent?
to enhance my skills and to experience being a call center agent
What is the population count of call center agents in metro manila?
12,568
What skills do you have that you believe qualifies you as a call center agent?
Call center agents have to keep a positive attitude and maintain focus in a competitive atmosphere.
In demand jobs in the Philippines?
call centersindustry jobs
What do call center agents do?
Call Center agents initiate calls to customers and prospective ones. The role they play is mostly towards marketing and research work. Some on the other hand are for customers helping clients with technical support.
What are the illness that call center agents get if schedule change in every week?
Poor English.
What could be the effect on health of call center agents that are assigned on graveyard shift?
not a thing
What is call center and what are the types of call center?
A call center is a place or facility that is prepared to handle large number of customer telephone calls for an organization. A call center handles all phone communications with new and existing clients.Types of customer call centers include:Inbound call centerOutbound call centerCustomer service center
What are the difference between a call center agent a customer service representative?
The difference is that a call center agents talk to agents that work in one of the store locations, wherever the stores may be located, and the customer service representative talks to the customer, talk about their accounts,and other information.
What are the benefits of using IVR at a call center?
The purpose of using IVR at a call center is to rate the speed of the incoming call. The rate of speed of the incoming call would indicate to the team leader when to hire more employees to keep up with the call volume. The IVR is often used interchangeably with the call center queue which is simply the number of calls waiting to get answered by the call center agents.
What are the characteristics of call center agent?
Call agents are usually very friendly and polite. In addition, call agents almost always speak clearly, as it is imperative that the customer can understand them.
Is it important that you are fluent in English if you want to be a call center agent?
Call Center Agents must be fluent in the language that their callers speak. If the callers will be speaking English, then the call center agent must be able to communicate with them in that language. If there is a possibility that callers may speak one language or another, the call center may set up "queues" to direct calls to agents fluent in one of those specific languages. This practice is becoming more common in the United States, where callers may speak English or Spanish, but not both.
