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Sometimes the problem is with the hardware and other times the problem is simply so complex that it is nearly impossible to fix.

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Q: Why can't all users' computer problems be solved with help desk support?
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Can all users and rsquo computer problems be solved with remote help-desk support Why or why not?

There is NO WAY that "all problems" can be solved; specifically for the case of remote help-desk for computer problems, there may, for instance, be cases in which the computer is damaged. In this case, perhaps some component in the computer must be replaced, and there is no way this can be done remotely.


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Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.


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What are people who use computers called?

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