Sometimes the problem is with the hardware and other times the problem is simply so complex that it is nearly impossible to fix.
There is NO WAY that "all problems" can be solved; specifically for the case of remote help-desk for computer problems, there may, for instance, be cases in which the computer is damaged. In this case, perhaps some component in the computer must be replaced, and there is no way this can be done remotely.
One can find support for an Etymotic ER6i from the official website of Etymotic. Their support system is said to be very fast and unique. Many users have reported that their problems got solved within 3 hours.
Remote Desktop
mainframe computer
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.
The function of a helpdesk system is to provide users with computer problems a ticket. The ticket is used to queue computer user problems. This helps the helpdesk staff manage the number of computer problems and in resolving them.
A tech support engineer is responsible to troubleshoot any problem related to computer hardware and software. High quality and excellent tech support are expected from him. The support engineer must have the knowledge of networking, programming, desktop support issues, and database problems. He is an expert of IT and guide the staff, users and clients in all the aspects of IT. Source: http://www.networkfish.com
The Adobe Customer Support Portal allows Adobe users to submit requests and for technical assistance, search already solved cases, and track the progress of tickets they have already submitted.
Verbosity
Microcomputer specialist is responsible for identifying problem in microcomputer software and hardware. Microcomputer specialist determines which software is necessary for the device based on user needs and then installs that software.
People who use the computer are often simply known as "users".