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Three main reasons:

  1. Many business people did have enough faith in the software to trust their business data to it.
  2. There is no company that can be held accountable if something goes wrong.
  3. Most businesses are not in the software business and do not have the ability to provide support; they rely on technical support departments of companies that produce the software and can not afford to wait for a volunteer to answer a post to a support forum.
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Q: Why did business and industry show little interest in open source software in the past?
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